FAQ for Prospective Customers |Jump to FAQ for Current Customers

Where do you deliver?

We are currently serving Central Iowa. This includes the counties of Polk, Warren, Dallas and Story.

Am I getting a good deal?

You are getting a great deal with awesome chemical-free produce that beats or meets local supermarket prices. Plus if you add in all the intangibles such as, time, energy, gas, long lines, headaches over lack of selections and quality, you are getting an unbelievable deal! And you can sleep good at night knowing you have contributed to your body's well-being while supporting better farming practices and a local, family-operated business.

How do I pay for my good food?

We accept all major credit and debit cards. When you sign up your credit information will be kept securely on file. Your credit card/debit will be charged the day of your delivery. Our preferred method of payment is credit /debit cards. Other possible arrangements may be made through Prudent Produce.

If I'm using a coupon, do I still need to enter payment info?

Yes. It's a constraint by our system. It also allows you to add on more items which may not be covered by the coupon you use. And if we deliver to you in a bin, we need to make sure we get the bin back. Rest assured if you use a coupon code for a free bin and do not add any extras, you will not be charged anything.


How do I sign-up?

You can sign-up by going to our sign up page or by giving us a call at (515) 367-0302. When you sign up we will get delivery information from you, such as, where you live, where do you want your produce bin left if you are not at home and is there produce that you really don't want to see in your bin. Super easy!

What will I get?

You will get the best chemical-free produce of the season! There will be staple items, such as, apples, bananas and carrots that you can expect to see weekly. On occasion you might find a tasty herb or some other special item but for the most part, just plain great produce. Anything unusual will include a fabulous recipe with it but this would be rare and only to keep your produce bin interesting. We want your produce bin to be filled with items you would normally use and buy. We are always open to ideas and suggestions. You will also get newsletters that will contain information about the items in your bin, exciting recipes and other useful tidbits of information.

Do you ONLY deliver organically grown produce?

Yes, all of the  produce we buy is certified organic OR free of synthetic chemicals. The majority of our produce is certified organic and can be 100% traced-back. Other produce that is not CERTIFIED organic but is free of synthetic chemicals includes some of our local farm producers who are following organic protocols in their farming methods but have not been officially certified.

Where does the produce come from?

We are working with some of the best established organic farms throughout the country! We will also be working closely with our local organic farmers in developing working relationships to bring you as much local produce as possible during our growing season.

When do I get my first delivery?

You will receive your first delivery on the next scheduled route day in your area after you sign up for service. Example: you sign-up on Monday and our next route in your area is also on Monday, your 1st produce bin would arrive on the following Monday. If you sign-up on a Thursday and the next route to your area is Tuesdays, your 1st produce bin would arrive that coming Tuesday. You will be notified at sign-up of the details to your service and when you can expect your first delivery.

How often do you deliver?

We deliver weekly or every other week.

When do you deliver?

Starting in October 2019, we added some morning routes (delivery between 8:30 and 11:30AM) in addition to our afternoon routes (delivery between 1 and 6PM). The actual day you get delivery will depend on where you live. Your delivery timeslot will be determined and communicated to you when you sign-up for service.

Won't the extreme weather of Iowa hurt the produce if we are not at home?

No, we have invested in bins that will keep your fruits and vegetables fresh for at least 4 hours unattended. Our delivery driver will take care to leave your produce bin where you have directed us to when you are not at home.

What if I am unhappy with the quantity of produce I am receiving?

We don't want you unhappy! We can change the size (up or down) of the produce bin you are currently receiving at anytime. Just communicate your desire to us and consider it a done. You can add-on to your normal weekly bin any items we have extras of for a minimal fee. Call if you know you are going to want more of a specific item.

Do you sell anything besides chemical-free produce?

Our focus is on obtaining quality organically grown fruits and vegetables and growing the business to reach as many Central Iowans as possible. We do offer a growing number of additional products such as local free-range and chemical-free eggs, beef, chicken, pork, dairy, and other items for our customers. They will be available for purchase to our customers from this website.

The direction Prudent Produce goes will be dictated by the demand and feedback we receive from our customers -- if you see something that you would like to have in your bin each week, please email us and we will try to make it available to you!


FAQ for Current Customers

What happens when I go on vacation or need to skip a delivery?

You can suspend service at anytime. Log in to your account, go to "My Account", then "Delivery Schedule" and you can add or skip deliveries up until the time we start preparing orders. You need to schedule the skip before 9AM on Friday for delivery the following week, since this affects are ordering.

My apple has a bruise on it, yuck!

We take the greatest care in delivering your produce bins but try as we might, there is bound to be times where an item delivered is not to your satisfaction. Let us know ASAP and we will credit your account or make sure you have extras of the item in your following weeks delivery. Your 100% satisfaction is what matters to us.

What do I do with the produce bin that was left?

Your account with Prudent Produce will have assigned to it two produce bins. One will be dropped off with you and each week we will exchange a new produce bin for the one delivered the week before. Always remember to leave the produce bin from the past week out for us to exchange with your new produce bin if you know you will not be at home. All produce bins and any packing materials are the property of Prudent Produce. All accounts will be charged $25.00 on non-retrieved produce bins (don't worry, we will make every possible attempt in retrieving back our bins before we would ever charge you for it.)

If you only receive one order from us (someone gifts you one delivery), we will likely deliver in an apple (cardboard) box that you can then use or recycle. There is no charge for this box and it does not need to be returned to us.

What if I want to cancel my deliveries?

We hope that you'll let us know if you are unhappy with the service or goods received so that we have a chance to make it right. You can cancel at anytime before the Friday of your next scheduled delivery. There are no contract or commitments for service.


Get the Apps!

Get it on Google Play
Follow us!

We Love Local

Are you a local artisan or farmer? Get in Touch!

Prudent Produce

[email protected]

12806 NE 64th Street
Elkhart, IA 50073

Produce Delivery Software by Kiva Logic
iPhone is a trademark of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc. Android is a trademark of Google Inc.